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Meet our team that makes customer engagement excellence possible.
![Picture of Edward Malthouse](https://spiegel.medill.northwestern.edu/wp-content/uploads/sites/2/2021/02/Edward-Malthouse-1.jpg)
Edward Malthouse
Erastus Otis Haven Professor and Research Director of Medill Spiegel Research Center
![Picture of Su Jung Kim](https://spiegel.medill.northwestern.edu/wp-content/uploads/sites/2/2021/02/su-jung-kim.jpg)
Su Jung Kim
Associate Professor at University of Southern California Annenberg School for Communication and Journalism